Customer Care Utilities Representative
Customer Care / Utility Representative that has background or knowledge in Utilities.
This position is suited for a career-oriented applicant with the required skills, stable, honest, service delivery oriented and dedicated to the customer care profession, loving diversity and looking for advancement.
The following knowledge and skills are a non negotiable requirement for this position:
- Must have a successful track record in customer satisfaction within similar environment
- Customer-oriented with a minimum of 3 to 5 years customers experience in utilities (dealing with utilities at real estate companies, metering department/s, etc.)
- Bilingual English and Afrikaans is a must (speak, read, write)
- Computer literate, keen to learn new software programs preferably with knowledge of a CRM and or ERP system
- Excellent written and oral communications
- Relationship building skills both external & internal
- Ability to explain and guide customer over the phone on software systems
- Ability to work under pressure and overtime when necessary
- Proven experience in managing workload and prioritise tasks independently
- High level of integrity, professionalism and trustworthiness
- Excellent problem solving and troubleshooting skills
- High level of attention to detail
- Ability to understand and reconcile utility accounts
- Work experience and ability to work under tight deadlines and stressful environments
- Understanding of: electricity and water billing, tariffs, etc advantageous
- Excellent English written and verbal communications
- High level of numerical accuracy and detail orientation
- High computer proficiency (e.g. advanced excel, worked with specialized software)
- Must have a clear criminal and credit record
- Must have own transport
- Must be SA Citizen
- Able to work overtime occasionally, if required
- Able to work on a stand-by basis as needed
Advantages:
- Experience in utility administration
- Working knowledge of an ERP system
- Understanding of utility metering and billing
Company Offer:
Beyond the stability of 18 years of successful business operations, as an essential service, we are a COVID secure industry. We’re a small yet professional, caring and fun team, that has to offer exceptional professional growth to the right candidate.
If you are looking for any of the following benefits, we are looking forward to hearing from you:
- Growth and learning opportunity in all areas of the customer care/utilities profession
- Open communications
- Relaxed working environment (when in office)
- Lots of technologies to learn and expand
- Benefits such as MedicalAid, RAs, Risk (for Perm employees after 6 and 12 months respectively)
- Free parking
- A great team
COVID-19 Precaution(s):
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
- Yes (may be on rotation basis)
Technology requirements for remote work:
You are required to have your own equipment (computer, data, WIFI etc. ) to be able to work remotely. The company does not provide this, nor does the company pay for data or connectivity.
Minimum technology requirements are:
- Quad core or I5 (from 5th gen)
- 8 GIGs of memory
- Preferably a video card with min 2GB of memory
- Headset and microphone with noise cancellation.
- Webcam that supports 720p
- Standard keyboard and mouse
- 19" monitor
- At least a 20MB download and 10MB upload reliable internet connection
Application Process:
If your CV was chosen for consideration, you will be required to attend an interview and complete a customer care/utilities test. The test will be conducted at the offices in Fairlands.
If you have not received a reply from us within 3 weeks, please consider your application unsuccessful.
Our company does not accept any solicitation from recruiting agencies.
Job Types: Part-time, Temp to perm
Salary: R7,000.00 - R10,000.00 per month
Ability to commute/relocate:
- Fairland, Gauteng (Required)
Experience:
- Customer care: 5 years (Required)
- Utilities Administration: 3 years (Required)
License/Certification:
- Drivers license and reliable vehicle (Required)
