R17 500 - R25 000 a month
SYSPRO Customer Services Co Ordinator (Retail Furniture) Jhb South, R17 500 – 25 000 Ctc
- Relevant Tertiary Qualification (beneficial) and / or relevant experience
- At least 3 years’ experience within Customer Care/ Sales/ Brand Ambassador environment*
- Experience with data, complaint and/or order capturing systems (Syspro, )
- Excellent communication and interpersonal skills including patience
- Analytical skills (Information processing)
- Excellent written, verbal and presentation skills
- Excellent organizational and follow-up skills
- Systems monitoring and record keeping
- Teamwork and motivation of team members
- Ability to show resilience and a flexible approach
- Ability to build effective relationships with customers
- Competent in problem solving (problem analysis), planning and decision making
- Conflict management, conflict resolution and change management skills and abilities
- Computer knowledge (Microsoft Office and outlook packages and Syspro)
- Legislative knowledge (Consumer Protection Act)
The Customer Service Coordinator will assist the customer in understanding the Company’s products and identify solutions to fit their needs, whilst continuing to achieve customer satisfaction levels.
- Attain full product knowledge in order to be able to advise customers and deal with complaints*
- Answer all incoming customer calls and respond to Customer emails in a professional and efficient manner.
- Offer a variety of product related solutions to
- Develop strong relationships with Customers and demonstrate value adding to their
- Conduct follow up calls on a daily basis to
- Work with and support our Professional Services Group, helping to support Customers and Opportunities.
- Ensure that all complaints are captured, reported and
- Miscellaneous administration
- Comply with all Company procedures and policies including OH&S.
- Proactively contribute to the on-going development of departmental processes and
- Ensure that Customers are highly regarded and receive exceptional service whilst lodging complaints with the Company, remain in communication and ensure continues feedback with regards to the progress of the complaint
- Ensure that Customers understand procedures for warrantees and
- Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all
- Ensure all member feedback is recorded to support the Companies continuous improvement
- Ensure that where appropriate all Customer interactions include a review and update of personal details.
- Ensure all daily transaction requirements, administrative tasks and other duties are carried out in accordance with current Company and legislative practices and
- Maintain an awareness of the timeliness of resolving Customer
- Actively participate in on-going product, system and sales
- Participate in the QC Department and reporting for route cause analysis,
