Ciazcon
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Johannesburg, Gauteng
Currently we are searching for a Customer service Executive for Johannesburg, South Africa.
Responsibilities of this Post:
Handles various incoming and outgoing collections-focused phone calls.
Connects with existing and potential customers and aims to resolve inquiries related to receivables management.
Resolves customer questions, complaints and collections inquiries in a professional, helpful manner.
Utilizes computer system to verify and document customer requests.
Maintains and updates customer information as necessary.
Talks to customers over the phone to resolve their questions or concerns.
Calmly attempts to resolve and de-escalate any issues.
Requirements of this Post:
Grade 12.
One to two years’ previous experience in a receivables management, collections and contact center environment, preferred.
Bilingual language skills a plus
Familiarity with Microsoft Windows, Word, and Excel applications.
Responsibilities of this Post:
Handles various incoming and outgoing collections-focused phone calls.
Connects with existing and potential customers and aims to resolve inquiries related to receivables management.
Resolves customer questions, complaints and collections inquiries in a professional, helpful manner.
Utilizes computer system to verify and document customer requests.
Maintains and updates customer information as necessary.
Talks to customers over the phone to resolve their questions or concerns.
Calmly attempts to resolve and de-escalate any issues.
Requirements of this Post:
Grade 12.
One to two years’ previous experience in a receivables management, collections and contact center environment, preferred.
Bilingual language skills a plus
Familiarity with Microsoft Windows, Word, and Excel applications.
