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Johannesburg, Gauteng
- About us, purpose, experience and qualifications
about us
MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. We are seeking to recruit a Quality Assessor within our Telesales department.purpose
To assess the quality of agent interactions with customers in line with regulatory and process requirements, by highlight risks in agent interaction with the customer and through an escalation process to relevant parties. Corrective action and remediation can be decided and taken.experience and qualifications
- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant Certificate or DiplomaFAIS and RE
- Experience - 1 to 3 years experience in a similar environment
additional requirements
Must be able to translate/transcribe Afrikaans.responsibilities
- Implements quality assurance within a Department, in line with the Implementation Plan
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Delivers customer service through adherence to quality service standards
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Deliver internal and external customer service excellence through adherence to quality service standards
- Act responsibly with work related resources in order to contribute to cost containment
- Promotes teamwork amongst peers and team members
