Permanent
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits
Job Functions Coordinator,Human Resources Industries Insurance SpecificationImplement or perform a variety of HR administrative processes and tasks including employee record-keeping. Handle sensitive employee and company information and maintain a high level of professionalism and confidentiality. Administer and process information and data pertaining to the full life cycle including talent acquisition of an employee whilst ensuring accuracy at all times. Handle telephonic and email HR related queries and advise or escalate to relative person for resolution.
Handling Enquiries and Correspondence
Answer the telephone and assist callers or those making a broad range of enquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally on a regular basis to convey requests, provide instructions or obtain information on behalf of a senior colleague.
HR Data Management
Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed. Provide general HR support to business. Conduct comparative check between personnel file information and information on the VIP system to rectify system and data anomalies. Maintain HR filing systems. Ensure effective service delivery to meet customer needs within specified SLA’s.
Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Create new employee record. Administer and validate claims relating to Employee Group Life scheme and Momentum Funeral Scheme. Conduct recovery of costs post termination such as Training Bonds.
Document Preparation
Prepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.
Document Management
Create, organize and maintain files containing the correspondence and records of a senior colleague.
Internal Client Relationship Management
Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior
colleagues. Establish effective working relationship with Finance Department. Build and maintain relationships with the national HR Team. Establish successful working relationships across the Telesure Group.
Payroll Administration
Input payroll data to support the accurate and efficient delivery of payroll services.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Ensure compliance with set turn-around times and standards. Keep up to date with changes in company policy, procedure and structures.
Information and Business Advice
Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others. Provide expert support service for HR administration.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Ensure up-to-date knowledge of relevant HR systems and practices.
Audit Compliance
Work within standard compliance systems and report simple non-compliance issues. Assist with Audits in relation to employee administration related processes.
Client & Customer Management (External)
Help manage clients by carrying out standard activities and providing support to others. Establish successful working relationships with External Suppliers.
RequirementsHandling Enquiries and Correspondence
Answer the telephone and assist callers or those making a broad range of enquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally on a regular basis to convey requests, provide instructions or obtain information on behalf of a senior colleague.
HR Data Management
Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed. Provide general HR support to business. Conduct comparative check between personnel file information and information on the VIP system to rectify system and data anomalies. Maintain HR filing systems. Ensure effective service delivery to meet customer needs within specified SLA’s.
Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Create new employee record. Administer and validate claims relating to Employee Group Life scheme and Momentum Funeral Scheme. Conduct recovery of costs post termination such as Training Bonds.
Document Preparation
Prepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.
Document Management
Create, organize and maintain files containing the correspondence and records of a senior colleague.
Internal Client Relationship Management
Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior
colleagues. Establish effective working relationship with Finance Department. Build and maintain relationships with the national HR Team. Establish successful working relationships across the Telesure Group.
Payroll Administration
Input payroll data to support the accurate and efficient delivery of payroll services.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Ensure compliance with set turn-around times and standards. Keep up to date with changes in company policy, procedure and structures.
Information and Business Advice
Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others. Provide expert support service for HR administration.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Ensure up-to-date knowledge of relevant HR systems and practices.
Audit Compliance
Work within standard compliance systems and report simple non-compliance issues. Assist with Audits in relation to employee administration related processes.
Client & Customer Management (External)
Help manage clients by carrying out standard activities and providing support to others. Establish successful working relationships with External Suppliers.
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
General Experience
2-3 years’ HR Administration experience in a Human Resources Department (Essential);
VIP Systems experience (Advantageous);
Benefits Administration experience (Advantageous)
*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Internal Applications: This role is graded at C-Lower. Should you apply and you are currently employed at a higher grade and are found successful, your total reward package may be impacted.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
Unlock your greatness & be unstoppable
About TIH
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
What we offer
TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme.
Grade 12/ SAQA Accredited Equivalent (Essential)
General Experience
2-3 years’ HR Administration experience in a Human Resources Department (Essential);
VIP Systems experience (Advantageous);
Benefits Administration experience (Advantageous)
*SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Employment Equity
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Internal Applications: This role is graded at C-Lower. Should you apply and you are currently employed at a higher grade and are found successful, your total reward package may be impacted.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
Unlock your greatness & be unstoppable
About TIH
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
What we offer
TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidised meals, convenience store, coffee shop, an on-site Dischem store, free seasonal fruits – every day, and an Active Access walking programme.
