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Johannesburg, Gauteng
Advert
People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it!
Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
Job Description
To deliver expert knowledge to colleagues, businesses & business partners alike on both Sage Premier (cobol), Sage Business Cloud Payroll Professional (SBCPP) & Sage 300 People. Be renowned for providing expert resolutions that continuously shift beyond the traditional ways of supporting businesses and how businesses want to operate. Relentlessly finding ways to enable all our customers to be self-sufficient in minimising time to solve complex application support queries. Contributing to a high performing team that is outstanding and exceeds our customer expectations. Be the contact point for all product related discussions and escalations.
Key Responsibilities
1.Maintain and improve expert product (both functional and technical) knowledge of the Sage Enterprise Product.
2.Create knowledge sharing initiatives. I.e. technical documents, webinars etc.
3.Convert support request trends into knowledge.
4.Ensuring that you have a good understanding of clients’ requirements at all times.
5.Consider the benefits and impacts of the solutions you provide prior to implementation of the solution.
6.Lead with strong customer service ethics.
7.Manage the logging process of software bugs or enhancements.
8.Participate and manage the Early Adopter program.
9.Manage and solve conflicts with Irate & difficult customers.
10.Be available 24/365 when required to assist customers / On standby.
11.Initiate and manage support stand-ups meetings.
12.Lead Site Rescues both on and off site.
13.Accurately log events of each customer query on our internal CRM.
14.Follow internal policies.
15.Be the last line of defence for the team.
2.Create knowledge sharing initiatives. I.e. technical documents, webinars etc.
3.Convert support request trends into knowledge.
4.Ensuring that you have a good understanding of clients’ requirements at all times.
5.Consider the benefits and impacts of the solutions you provide prior to implementation of the solution.
6.Lead with strong customer service ethics.
7.Manage the logging process of software bugs or enhancements.
8.Participate and manage the Early Adopter program.
9.Manage and solve conflicts with Irate & difficult customers.
10.Be available 24/365 when required to assist customers / On standby.
11.Initiate and manage support stand-ups meetings.
12.Lead Site Rescues both on and off site.
13.Accurately log events of each customer query on our internal CRM.
14.Follow internal policies.
15.Be the last line of defence for the team.
