Select One - Johannesburg, Gauteng
If you live and breathe excellence, we want you!
We are looking for an agile and entrepreneurial IT Engineer to join this innovative telecom company who will be responsible to ensure the stability, integrity, and efficient operation of the inhouse information systems that support core organizational functions. Through monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems.
Duties:
Operational Planning and Management
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
- Propose and create system design models, specifications, diagrams, and charts to provide direction to development teams.
- Perform server and security audits, system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Ensure system connectivity of all servers, shared software, groupware, and other applications.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Ensure compatibility and interoperability of in-house computing systems.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
- Monitor and test system performance; prepare and deliver system performance statistics and reports.
- Provide orientation and training to end users for all modified and new systems.
- Maintain a service orientated IT operations function that supports ongoing operations to drive efficiency, quality and customer service.
- Ensure adherence to service level agreements and manage to deliver on agreed performance levels for application availability, response time and network performance.
- Ensure the protection of IT assets and the integrity, security and privacy of information as per defined policies.
- Drive the implementation of strategies and plans for the technical infrastructure, operational enhancements and application architecture and execute the plan.
- Identifying and evaluating inefficiencies and recommending optimal operations business practices, and system functionality and behavior
- Manage the existing solutions and IT operational applications
- Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques
- Serve as a technical expert providing support to the other IT Technicians and IT Operations team in general
- Provisioning of servers according to strict guidelines with attention to detail and documentation
- Installation and upgrading of complex IT equipment, networks and systems
- Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team
- Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges
- Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment
- Manage access and security of systems in accordance with policies
Acquisition and Deployment Management
- Collaborate with systems architecture and operations teams to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
- Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
- Execute planned operations and deployment activities, as well as preventive maintenance
- Postproduction monitoring, and troubleshooting of product/services
- Proactive monitoring, evaluating, recommending, testing of new and existing platforms
- Thorough understanding of the application architecture, functional capabilities and technical infrastructure, both current and future state
Technical Competencies:
- Experience using client, console and web-based management tools
- Experience in working with Application and Infrastructure monitoring solutions
- Data Centre experience
- Knowledge of infrastructure and software environments, programs, methodologies, procedures and policies.
- Advanced troubleshooting skills, with deep experience in systems, network and server infrastructure, with a proactive problem prevention-oriented problem-solving mindset
- Active Directory and Group Policy design, testing and implementation
- VLAN management and setup
- Professional diagramming and completing of relevant documentation
- Network monitoring, troubleshooting and systems management experience
- Network disaster recovery planning and testing
Minimum Requirements:
- Bachelor''s degree in Computer Science/ Engineering or related discipline
- Minimum 6+ years of related experience
