Customer Service Coordinator

 

boardroom - Johannesburg, Gauteng

Permanent

17 Aug '20

Customer Service Coordinator

Sales And Marketing , Gauteng JHB - Western Suburbs

CTC - CTC Monthly

Our client based in Johannesburg is looking for a Customer Service Coordinator to provide an exceptional level of service to assist the customers in understanding the Company?s products and identify solutions to fit their needs, whilst continuing to achieve customer satisfaction levels.

Qualifications

• Matric
• Relevant Tertiary Qualification (beneficial) and / or relevant experience
• At least 3 years’ experience within Customer Care/ Sales/ Brand Ambassador environment
• Experience with data, complaint and/or order capturing systems (Syspro, etc.)

Requirements

• Excellent communication and interpersonal skills including patience
• Analytical skills (Information processing)
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills
• Systems monitoring and record keeping
• Teamwork and motivation of team members
• Ability to show resilience and a flexible approach
• Ability to build effective relationships with customers
• Competent in problem solving (problem analysis), planning and decision making
• Conflict management, conflict resolution and change management skills and abilities
• Computer knowledge (Microsoft Office and outlook packages and Syspro)
• Legislative knowledge (Consumer Protection Act)

Responsibilities:

• Attain full product knowledge in order to be able to advise customers and deal with complaints
• Answer all incoming customer calls and respond to Customer emails in a professional and efficient manner
• Offer a variety of product related solutions to Customers
• Develop strong relationships with Customers and demonstrate value adding to their business
• Conduct follow up calls on a daily basis to Customers.
• Work with and support our Professional Services Group, helping to support Customers and opportunities.
• Ensure that all complaints are captured, reported and handled.
• Miscellaneous administration tasks.
• Comply with all Company procedures and policies including OH&S.
• Proactively contribute to the on-going development of departmental processes and policies.
• Ensure that Customers are highly regarded and receive exceptional service whilst lodging complaints with the Company, remain in communication and ensure continues feedback with regards to the progress of the complaint
• Ensure that Customers understand procedures for warrantees and guarantees.
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities.
• Ensure all member feedback is recorded to support the Companies continuous improvement culture.
• Ensure that where appropriate all Customer interactions include a review and update of personal details.
• Ensure all daily transaction requirements, administrative tasks and other duties are carried out in accordance with current Company and legislative practices and procedures.
• Maintain an awareness of the timeliness of resolving Customer queries.
• Actively participate in on-going product, system and sales training.
• Participate in the QC Department and reporting for route cause analysis
• Additional duties/roles and responsibilities may be added as this is a new role within the Department

visit our website at www.boardroom.co.za for more details and to register your C.V.

Ad Visible Until: 16 September 2020

Ref: JHB003777/DH

Vacancy Type: Permanent

APPLY HERE