Startek2,654 reviews - Johannesburg, Gauteng
- To interact with customers on a daily basis, primarily as a single point of contact for the resolution and escalation.
- Tracking and closure of, all queries, incidents, problems and requests for service from all end users.
- To conduct the interaction with customers in the spirit of TUIs customer strategy.
- Concentrating on resolving the issues, escalating learning and focusing on root cause of issues.
- Minimum Matric-level qualification
- Clear criminal and ITC records
- 1 year Outbound Sales / Collections Experience / Inbound CS
- 6 Month experience in a tourism environment (advantageous)
- Excellent command of English language (both verbal and written)
- Solid organizational, administrative, time management skills and keen sense of attention to detail.
- Ability to manage client’s expectations
- Customer Focused - ability to excel in the provision of service
- Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods
- Solution Orientated with a proactive approach to problem resolution and detail
- Able to work shifts due to 24/7 programme.
- Must have neutral accent
