Giraffe - Johannesburg, Gauteng 2196
Permanent
We’re a global, multi-cultural company that’s all about entertainment. As such, we’ve evolved into a focused, dynamic community that thrives on all things sporty, providing services to an internationally renowned sports betting brand that has a huge presence in the Premier League and other top tier leagues around the world.
Our expertise lies in marketing, customer service and technology. We deliver product digitally (online and mobile) and we market through the line (TV, print, outdoors, digital etc.). We are looking for sports enthusiasts who are also especially fanatical about soccer – if that’s you, we’d love to meet.
We have Customer Service Agent vacancies in Johannesburg
Role Description
The role of a Call Centre Agent includes but is not limited to the following responsibilities:
Providing world-class service to all of our players
Responding to all incoming player queries, via all contact mediums including but not limited to: calls, live chat, e-mail, Social Media, WhatsApp
Strive for ‘first-contact-resolution’ on all customer queries
Ensuring that all communication and volume received during their respective shift is dealt with in the required time frame and manner
Staying beyond shift hours to complete communication and volume received during their respective shift to ensure a clean shift handover
Ensuring that any and all communication with our players is of the required standard and expected quality
Shiftwork required
Benefits
Medical Aid
Performance Bonus
Pension
Training
Our expertise lies in marketing, customer service and technology. We deliver product digitally (online and mobile) and we market through the line (TV, print, outdoors, digital etc.). We are looking for sports enthusiasts who are also especially fanatical about soccer – if that’s you, we’d love to meet.
We have Customer Service Agent vacancies in Johannesburg
Role Description
The role of a Call Centre Agent includes but is not limited to the following responsibilities:
Providing world-class service to all of our players
Responding to all incoming player queries, via all contact mediums including but not limited to: calls, live chat, e-mail, Social Media, WhatsApp
Strive for ‘first-contact-resolution’ on all customer queries
Ensuring that all communication and volume received during their respective shift is dealt with in the required time frame and manner
Staying beyond shift hours to complete communication and volume received during their respective shift to ensure a clean shift handover
Ensuring that any and all communication with our players is of the required standard and expected quality
Shiftwork required
Benefits
Medical Aid
Performance Bonus
Pension
Training
