Jordan HR - Johannesburg, Gauteng
Seeking experienced call centre agents with a passion for all things sports, betting and soccer to work in a 24 hour call centre.
Requirements:
- Minimum of 2 years customer service experience within a large volume call center
- A passion and good knowledge of sports, sports betting and betting markets
- A clear voice and excellent telephonic and written communication skills
- Computer proficiency in MS Office and internet applications
- Strong typing skills (40 wpm / 90 % accuracy)
- Attention to detail and problem solving skills
- Adaptable to changing environments
- A strong work ethic and sense of responsibility
- Target and quality driven
- Ability to multi-task and work well under pressure
- Self-starter with a can do attitude
- Responsible individual with good timekeeping
Must have:
- Matric/Grade 12 (or equivalent) qualification
- Customer Service diploma (or equivalent qualification) (Beneficial)
- Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis
- Essential must have own (reliable) transport
- Must be flexible on overtime (should it be required)
